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(#1)
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| Member Posts: 44 Join Date: May 2006 | Associate chat session with tickets -
25-02-2008, 03:52 PM
It would be great to have the chance to associate a livechat transcription/session to a Ticket. Very often, clients open a ticket to support and 10 seconds after they opened the ticket, they start a chat session regarding the same issue. If you fix it via LiveChat, then you can reply the ticket saying that it was solved on ".... Chat session" and a link to that chat transcription. |
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(#2)
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| Senior Member  Posts: 3,843 Join Date: Aug 2006 Location: Mumbai, India |
25-02-2008, 03:57 PM
Makes alot of sense. I second it! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
25-02-2008, 05:01 PM
I'd personally like a way of simply assigning a chat to a user and then that user has the ability to login and view all chat transcripts rather than have them as tickets. Icon Headquarters - Its Elixir - Web2Messenger |
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| associate, chat, session, tickets |
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