Time Tracking Auditing billable time?

[Epoint]

Hello..

I hope my question is not that stupid and i imagine that some one already looked into this.

Ok, here it goes.
Let´s say an agent of our department (Logistics department) receives a ticket from a client asking for a toner, the agent replies: "thanks for you cuestion, and yes we have the requested toner on stock, if you want, and agree to the price (45€) we will ship this out to you tomorrow afternoon".

The cliens says it´s "ok", and the agent confirms the shipping of the toner to the client, and places in the "Billable" square 45€ + tax and closes the ticket. In the company of epoint, they usually bill twice a month, on the 25th and the 5th of each month. So here comes my cuestion.

Is there a way that de admin department can do a "search/autid" on closed tickets who contain euros to be billed? (i hope this was a clear example)
And the human resources department can do the same for the Time Worked, so they can make an estimation on how many hours a day the agents spend in the kayako enviroment.

Acording to steve, this function will be implemented in V4.0, but for now, the girl of the admin. Department, should get into all closed tickets, search department by department, to fish out the closed billable tickets.

So therefor my question is:

1. Is this one somebodys to-do-list to impelment this in V4.0 ?
2. Is there "another" way around this to make this work a litlle more easier for the girl. Because today we are looking at 5-10 tickets a day, but once this is implemented correctly and all 160 clients are informed, this could present a hugh problem in 2 months time..

Can anyone shed some light on this, please?

Hoping that somebody can help me out here..

Many thanks for you time, on reading this post.
Regards,
Paco

[Digital Mayhem]

well in v4 there is suppose to be reporting module such as being able to determine how much total billable time there is but don't know if it will show total billable time covering ALL clients or if you can select certain clients... Only the developers who are actually working on this will know that...

But SupportSuite is meant for a Ticket System and Live Chat its not meant to be a Billing System which appears to be what you need... I would suggest getting a billing system such as modernbill for purchases l ike ink toners...