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| New Member Posts: 3 Join Date: Aug 2004 | Billing report -
13-05-2008, 04:49 PM
We have various staff here who are opening and closing tickets every day, adding in Time Worked and Billable Time into each ticket. It would be really helpful if it was possible to have access to a report that shows Billable Time by ticket. That way we could do billing to clients once a month, rather than having to train and monitor staff are billing clients on a per ticket basis. Does anyone else have any thoughts? If you have similar needs and have made a solution please let me know Thanks, Andrew |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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