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(#1)
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| New Member Posts: 11 Join Date: Nov 2003 | Change login from email address to username -
28-07-2008, 12:05 PM
When a client wants to change their username we have to edit every ticket with their new email address so that the old tickets appear under the new email address username. Surely this inconvenience can be solved by changing the login to a username? |
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(#2)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
28-07-2008, 01:02 PM
All that needs to happen is have tickets tagged to account IDs rather than email addresses in my opinion. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Developer  Posts: 651 Join Date: Dec 2007 Location: Idaho |
10-09-2008, 11:27 PM
Craig: it isn't that simple. NexDog: we're very seriously looking at how to handle this in v4. -------------------------------------------------------------------
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(#4)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
11-09-2008, 09:29 AM
Why isn't it that simple? The way I see it, tickets should be tagged to accounts rather than email addresses... Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| Operations Manager  Posts: 5,440 Join Date: Jan 2006 Location: United Kingdom |
11-09-2008, 11:06 AM
Because the system needs to cater for a lot more complexities than that, which your suggested solution neglects. -------------------------------------------------------------------
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