Tickets Client Ticket Area Improvments

focaltechnology · **Client Ticket Area Improvments -** 29-08-2008, 03:15 AM

In the client ticket area the client can not search for a ticket in any way, so they can not find a specific ticket.

Also once they click on a ticket they can not see any billing information on that ticket.

supportskins · 29-08-2008, 01:04 PM

I suppose they could add the search feature on the Ticket List page.

focaltechnology · **That would really improve the system -** 01-09-2008, 01:48 AM

I think this is so basic. It will improve the system big time. Thanks.

Jeff Shafe · 07-09-2008, 07:23 PM

I'd like to "second" this request. We have a number of users who have numerous tickets and would like to be able to search them without having to open / view each one.

JS

***John Haugeland*** · 10-09-2008, 07:42 PM

This is already implemented in v4.

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focaltechnology Offline New Member Posts: 5 Join Date: Aug 2008	Client Ticket Area Improvments - 29-08-2008, 03:15 AM In the client ticket area the client can not search for a ticket in any way, so they can not find a specific ticket. Also once they click on a ticket they can not see any billing information on that ticket.

supportskins Offline Senior Member Posts: 3,843 Join Date: Aug 2006 Location: Mumbai, India	29-08-2008, 01:04 PM I suppose they could add the search feature on the Ticket List page. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

focaltechnology Offline New Member Posts: 5 Join Date: Aug 2008	That would really improve the system - 01-09-2008, 01:48 AM I think this is so basic. It will improve the system big time. Thanks.

Jeff Shafe Offline New Member Posts: 5 Join Date: Oct 2005	07-09-2008, 07:23 PM I'd like to "second" this request. We have a number of users who have numerous tickets and would like to be able to search them without having to open / view each one. JS

*John Haugeland* Offline Developer Posts: 651 Join Date: Dec 2007 Location: Idaho	10-09-2008, 07:42 PM This is already implemented in v4. John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.