 |
Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| New Member Posts: 17 Join Date: Jan 2007 | Configure tickets so users receive an email notification when a ticket is closed? -
03-03-2008, 04:37 PM
Currently, users successfully receive an email notification when a ticket is open. How can I configure tickets such that users receive an email notification when a ticket is closed.? Thanks. |
| |  |
|
(#2)
|
| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
03-03-2008, 04:41 PM
Hi pik290b, This is not possible automatically; the best you can do is make use of Predefined Replies to speed up sending a reply when manually closing a ticket. -------------------------------------------------------------------
|
| | |
|
(#3)
|
| Member Posts: 33 Join Date: Dec 2007 Location: Vianen - The Netherlands |
04-03-2008, 09:54 AM
can it be a future feature? |
| | |
|
| Tags |
| closed, configure, notification, receive, ticket, tickets |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Horrible SLA Problems | Emma | SupportSuite, eSupport and LiveResponse | 26 | 26-10-2007 09:03 AM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
| eSupport v2.2 Stable Released | Varun Shoor | News and Announcements | 3 | 23-06-2004 11:39 PM |
| eSupport v2.2 RC1 Available in Members Area | Varun Shoor | Technical Chat | 1 | 17-05-2004 01:28 PM |
Linear Mode
