Live Chat CSI -> Live support button permissions (registered only, etc)

[Siora]

Instead of adding login scripts to the live support window, why can't we add the live support icon to the user group template. That way we can toggle it on or off for registered users. That way we can ensure that only registered users can see the Live Support icon.

[Jamie Edwards]

You could do this with some custom modification.

Do you mean make a widget that when clicked on, the Live Chat window opens?

[Siora]

Originally Posted by Jamie Edwards

You could do this with some custom modification.

Do you mean make a widget that when clicked on, the Live Chat window opens?

I used the term widget because thats what was used when you create/modify user groups. Why can't we set permissions for live support as well so that when a typical user logs in then only then they can see the live support icon.

Im sure I can do this by modifying code but I think that if this is something that can easily be done via the tool itself, it would be much easier for the beginner user.

Would you happen to know how to modify the template to get this to work?

[Jamie Edwards]

I came up with this and tested it briefly, it seems to work and doesn't break anything that I can see

This has been tested for version 3.10.02

In the navbar template, find:

<table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table>

Replace with:

<{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{/if}>

[Siora]

That was amazing...thanks Jamie. I wish I knew how to code in PHP.

[jeffshead]

Originally Posted by Jamie Edwards

I came up with this and tested it briefly, it seems to work and doesn't break anything that I can see

This has been tested for version 3.10.02

In the navbar template, find:

<table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table>

Replace with:

<{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{/if}>

Jamie, this is great and it works, but there is one small problem...

Let's say a user logs in when the Live Support status is Offline. Then a staff member changes the status to Online. The logged in user will not know Live Support is available because the Live Support image will not change unless the user refreshes his browser. It does not matter if the user bounces from page to page, the image will not change unless he refreshes his browser.

Is there anyway to fix this?

UPDATE: This must be some sort of caching issue. This problem exists with a clean install before anything is modified.

I'm not a programmer, but I do know there are realtime JavaSript clocks that update in the user's browser without a page refresh. Is there a way to keep the image updated in realtime or is that not feasible?