Custom field group mapping to all tickets, category as a non-custom field

[Sam Falkoff]

1. add "all tickets" as a binding option for custom field groups (similar to Staff Ticket Creation, etc.)

2. make "category" a default field similar to status or priority, editable from the General tab

we've created a custom field group (category group) and field (category) to help with ticket reporting (which we do by querying MySQL directly). the admin options allowed us to bind this group to Staff & User ticket creation, but since 95% of our tickets are created from the Mail Parser, they don't have the category field until a staff person goes into the Edit tab and binds and updates. then they need to go back to the edit tab to choose a value and update.

i cut down the mouseclicks by putting new rows in swcustomfieldvalues and swcustomfieldlinks for the next few thousand tickets, but that means i have to go back and clean up the table when a ticket IS created with a category (ie, by staff entering a new phone ticket) and now has two category dropdowns. 5% is better than 95%, but its still extra work

Thanks for considering these developments