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(#1)
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| New Member Posts: 6 Join Date: Sep 2007 | Custom fields -> Ability to easily reference them in templates -
14-09-2007, 08:05 PM
This may already be possible but I could not find it in the manual or on the forums. In our case, if we have techs in the Datacenter and a reboot request is entered with a server label (custom required field), it would be very helpful to have that come in the page for a quick reboot without having to find a workstation and consult the ticket. |
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(#2)
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| Senior Member  Posts: 3,851 Join Date: Aug 2006 Location: Mumbai, India |
14-09-2007, 09:23 PM
No this is not possible at the moment although this has been requested by other clients as well. I suppose this has been added in the feature request list for v4. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 99 Join Date: Jul 2006 |
15-09-2007, 03:01 PM
Can we also include custom fields in the staff CP search and reports? |
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(#4)
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| Member Posts: 34 Join Date: Aug 2003 Location: Fullerton, CA |
21-09-2007, 01:07 AM
Just to add to this ticket - I'd certanly like to have this feature too. We do reboots all the time, and having customers make their own subject lines means we are forced to log into a computer just to see what machine needs a reboot  |
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