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(#1)
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| New Member Posts: 2 Join Date: Aug 2007 | Custom fields -> Ability to prefil them for ticket submission using $_GET params -
04-10-2007, 03:42 PM
Hi, we want to prefill custom fields on the ticket submission form, for example by posting the values as additional query parameters. To be more specific: We have configured a custom field "Product", which is a dropdown field with names of our different products (i.e. A, B, C). When we send a customer of product B to the support form using this URL /index.php?_m=tickets&_a=submit&departmentid=1&step =1 then the dropdown of the Product custom field should be prefilled with 'Product B'. Currently, the names of the custom field's input control in the HTML is random and changes from session to session, so we cannot just pass that on the URL. Our feature request is to enable the create ticket page to support URL parameters like CustomField_<Name>=<Value> or similar. Thanks for considering this, -Oliver |
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(#2)
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| Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK |
04-10-2007, 04:26 PM
Definatly agree with this. I remember posting about his myself actually... Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 6 Join Date: Dec 2006 |
12-11-2007, 09:56 PM
+1 on this as well. I would like links from order confirmation emails to go straight to the support prefilled with the order number. |
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(#4)
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| Member Posts: 201 Join Date: Jul 2007 |
13-11-2007, 03:49 PM
me too PeteV eSupport hosted 3.11.01 |
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| Tags |
| $get, >, custom, params, prefil, submission, ticket |
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