Custom Fields Custom fields -> Custom fields for staff + more locations like at ticket close

richm

Hi,

I don't think there is a way to do this currently...

I would like the ability to have custom fields that are only "required" when closing a ticket.

A couple of examples:

Resolution Code:

Technical Resolution
User Training
Provided Documentation
Answered Question

Problem Source:

Defect
Misconfiguration
User Error
Product Delivery
Wrong Information Provided
Missing Skills
Documentation Error
3rd Party Product

This would help us to evaluate where we can best spend our time/resources in making our product/process/user-training better.

Giving us the ability in the product of making "required" fields at close in the custom fields section, would be of great benefit to many I believe.

Thanks,

Rich

Siora · 30-04-2007, 06:07 PM

This is also a good way to ensure that the ticket is filled in with the necessary info before it is closed.

Carl Silver · 16-05-2007, 05:06 PM

Sounds like a good idea. Especially for IT companies like mine

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	30-04-2007, 06:07 PM This is also a good way to ensure that the ticket is filled in with the necessary info before it is closed.

Carl Silver Offline Member Posts: 81 Join Date: May 2007 Location: UK	16-05-2007, 05:06 PM Sounds like a good idea. Especially for IT companies like mine