Custom Fields Custom fields -> Groups need a "display order" across group types

richm

As it is now, you can set display order within a group "type" e.g. "Staff & User Ticket Creation" or "Staff Ticket Creation" but there is no control of which of these 2 group types is first iin your tickets, which makes the "display order" of limited value.

This becomes very apparent when you have certain fields that display for staff and certain fields that display for clients and staff. The "Staff Ticket" fields always appear first no matter what the "display order" number is.

Cheers,

Rich

Siora · 13-05-2007, 01:26 AM

It would also be nice if we could set where we want these custom feilds to appear within the ticket creation window. I requested this info in another thread as well. Currently for me, some of my custom feilds appear at the bottom of the staff ticket creation window which is useless, it needs to appear below the subject feild and above the content box for example.

Siora · 26-05-2007, 06:21 PM

Can anybody help me re-arrange the order of the custom feild for staff ticket creation?

caitlyntw · 04-07-2007, 01:56 PM

I second this.

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	13-05-2007, 01:26 AM It would also be nice if we could set where we want these custom feilds to appear within the ticket creation window. I requested this info in another thread as well. Currently for me, some of my custom feilds appear at the bottom of the staff ticket creation window which is useless, it needs to appear below the subject feild and above the content box for example.

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	26-05-2007, 06:21 PM Can anybody help me re-arrange the order of the custom feild for staff ticket creation? Siora Solutions Inc. www.sioraIT.com

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	04-07-2007, 01:56 PM I second this.