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(#1)
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| New Member Posts: 3 Join Date: Oct 2007 | Display the original "To" address of a ticket -
12-03-2008, 06:19 PM
If a ticket is generated by an email, there is no way to see the original "To" address the email was sent to! I set up a catch-all rule to make sure I get all mail (and it goes into a General dept.), but I can't tell where it was sent to, which affects how I handle the ticket. I really hope this is an easy feature to add this as a column in the List view, and/or in the Post view. Thanks! |
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(#2)
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| Member Posts: 52 Join Date: Jul 2007 |
19-03-2008, 07:53 PM
I want to know this too, please |
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| address, display, original, ticket |
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