Troubleshooter Do not automatically expand trouble shooter tree

[keithsmith]

Our Trouble Shooter has over 1000 steps with all the branches. By default it seems to expand the Category tree on every load which takes up vast amounts of time. IS there a way to correct this so I don't have to wait so long to make a change?

KS

[keithsmith]

We are getting the error a script is causing IE to run slowly. We get this three times and have to hit no before proceeding. It is taking 15 minutes a load now any ideas would be appreciated.

KS

[Jamie Edwards]

Hi Keith,

If I understand correctly, it is the loading of the TS tree in the staff control panel that is taking up this time, and you are asking for a way to not load everything on the first instance?

If so, I am not sure of a way to do this but I agree it is a design problem (each branch should be called and loaded only when clicked on). I will move this thread to the Feature Requests forum, but will also discuss things with the developers to see if there are any suggestions in the mean time.

[keithsmith]

Can you give us a suggestion. Is there anyway to optimize to help. I have 13000 line xml file and we were hoping to build a few TS but it will not work at all now.

KS

Originally Posted by Jamie Edwards

Hi Keith,

If I understand correctly, it is the loading of the TS tree in the staff control panel that is taking up this time, and you are asking for a way to not load everything on the first instance?

If so, I am not sure of a way to do this but I agree it is a design problem (each branch should be called and loaded only when clicked on). I will move this thread to the Feature Requests forum, but will also discuss things with the developers to see if there are any suggestions in the mean time.