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(#1)
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| New Member Posts: 18 Join Date: Feb 2004 | Downloads -> Integrate -> Ability to link to download from dropdown to kb articles -
19-01-2007, 10:14 PM
Suggestion for Kayako It would be really useful if there was a standard way for the support staff to link a file in the downloads section in to a KB item so that when a user was reading the item they could click to get the download while in the knowledgebase item. Maybe a small panel to the right or the left with a list of linked files +small description/header. |
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(#2)
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| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
23-01-2007, 08:33 AM
We are already working to implement ability to link downloads and add attachments to KB articles  Regards, Varun Shoor -------------------------------------------------------------------
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(#3)
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| New Member Posts: 8 Join Date: May 2008 |  what about linking kb articles -
23-05-2008, 02:45 AM
What about linking "Knowledgebase Articles"? You mentioned linking to Downloads and "ATTACHING" knowledgebase articles. I don't necessarily want to attach a kb article. Can we add to this "link to knowledgebase article"? |
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| >, articles, download, downloads, dropdown, integrate, link |
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