UNKNOWN E-mail rule --> send to queue

[coolhva]

As seen at http://www.ikbeneenvliegtuig.nl/doku...ortsuite:index we have a complex helpdesk situation.

What I would like to see (this is a showstopper for us, we won't be able to use support suite if this is not in) that when an e-mail comes in, depending on the senders domain we can assign a template, instead of only a department.

This is handy because when assigning a template, the correct user group is set, among other settings. When managers log in at the client portal, they also see the e-mail tickets etc.

I know this can be done by making a mailbox per customer, forwarding mail according to the senders domain etc. but with a lot of customers this is just not a solution

[Jamie Edwards]

Hi coolhva,

I will try push this for feature in one of the next V3 builds.