Feature request: ability to define Time Zone parameter for customers

Maria Panova · 12:47 PM

Currently, only staff users have the option to override the time zone settings to reflect their own (via the Staff User Preferences in the Staff Control Panel). As to the customers, all of them get the system default Time Zone and this parameter can't be changed.

As we have customers all over the world, we think that this can cause certain inconvenience for most of them, as all of them (regardless of the country they live: the ones who live in Australia as well as the other from the USA or Germany) get the default time in the tickets. And in most cases teh default time doesn't correspond to their time.

That would be great if Kayako could add the Time Zone field in User Details -> General Information. Thus, we would be able to define the customers' Time Zone while creating an account for a new customer.

craigbrass · 06-03-2008, 11:15 AM

I think this has been selected but +1 for this anyway.

Maria Panova · 06-03-2008, 11:55 AM

Craigbrass,

Actually, I haven't found this request. Anyway, if that already exists, it's even better, I have more chances then

Maria Panova · 09-04-2008, 05:24 PM

Jamie,

Are you planning to implement this feature or anything similar? I haven't found it in the l'Will Implement" or "Now Implemented" lists...

**Jamie Edwards** · 09-04-2008, 05:29 PM

Hi Maria,

Not as of yet - when we do, we'll move it to one of those categories.

jnet · 09-04-2008, 06:02 PM

It should be there. but will it not interfere with SLA and other setttings?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Feature request: Ability to have 2 WHMCS installs use 1 Kayako installation	UH-Simon	Feature Requests	2	29-02-2008 01:39 AM
Where has my feature request gone?	Jamie Edwards	Feature Requests	0	10-12-2007 12:08 PM
Using the feature request forum	Jamie Edwards	Feature Requests	1	09-08-2007 05:58 PM
Ability for client to gracefully leave a chat / cancel chat request	netFusion	Feature Requests	19	19-07-2007 09:15 PM
Feature Request: Reports - Summary Average Response Time	chelsel	LiveResponse Desktop Application	0	13-02-2007 09:04 PM

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-03-2008, 11:15 AM I think this has been selected but +1 for this anyway. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 SupportSuite Owned License	06-03-2008, 11:55 AM Craigbrass, Actually, I haven't found this request. Anyway, if that already exists, it's even better, I have more chances then

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 SupportSuite Owned License	09-04-2008, 05:24 PM Jamie, Are you planning to implement this feature or anything similar? I haven't found it in the l'Will Implement" or "Now Implemented" lists...

jnet Offline Member Posts: 472 Join Date: Mar 2008 SupportSuite Owned License	09-04-2008, 06:02 PM It should be there. but will it not interfere with SLA and other setttings?