Tickets Forwarded messages need to include user e-mail

ljcaswell · **Forwarded messages need to include user e-mail -** 03-12-2006, 03:32 PM

When forwarding messages from the ticket system, the forwarded messages need to include the user's e-mail address so that the recipient of the forward can reply directly to the ticket creator. There should at least be an option to include the e-mail address when forwarding.

ggenovesi · **Request about adding creator email in the staff reply -** 13-02-2007, 06:54 AM

Hello,
we need to have the possibility to add to our staff reply (made sometimes via emails) also the possibility to send back the ticket to the creator of the ticket. Is that possible to configure in a simple way?

Thanks a lot for your help.

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ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	Forwarded messages need to include user e-mail - 03-12-2006, 03:32 PM When forwarding messages from the ticket system, the forwarded messages need to include the user's e-mail address so that the recipient of the forward can reply directly to the ticket creator. There should at least be an option to include the e-mail address when forwarding.

ggenovesi Offline New Member Posts: 6 Join Date: Jan 2007	Request about adding creator email in the staff reply - 13-02-2007, 06:54 AM Hello, we need to have the possibility to add to our staff reply (made sometimes via emails) also the possibility to send back the ticket to the creator of the ticket. Is that possible to configure in a simple way? Thanks a lot for your help.