Global Setting >> default staff ticket status

joshuah · **Global Setting >> default staff ticket status -** 14-05-2008, 06:54 AM

I would highly suggest that there should be an admin global setting which will overwrite all staff settings,

Default ticket status for "staff" reply,

Very similar to:
Default Ticket Status for Client Reply
Automatically set tickets to this status when a client has replied.

Having this feature will really assist on the matter of automatic closure etc..

Thoughts?

craigbrass · 14-05-2008, 08:16 AM

I think this has been discussed and was suggested there is a global setting for this and another setting to say if staff can change it. If staff can and have, the staff one overwrites the global one.

joshuah · 14-05-2008, 10:40 PM

Quote:

Originally Posted by craigbrass

I think this has been discussed and was suggested there is a global setting for this and another setting to say if staff can change it. If staff can and have, the staff one overwrites the global one.

Perfect!! sounds good. Has this request already been submitted or only discussed?

craigbrass · 15-05-2008, 08:26 AM

I am sure it was submitted inside the feature requests board.

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craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-05-2008, 08:16 AM I think this has been discussed and was suggested there is a global setting for this and another setting to say if staff can change it. If staff can and have, the staff one overwrites the global one. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-05-2008, 08:26 AM I am sure it was submitted inside the feature requests board. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger