 |
| View Poll Results: Would you like to see this in future builds? | |||
| Yes |    | 2 | 66.67% |
| No |    | 0 | 0% |
| Unsure |    | 1 | 33.33% |
| Voters: 3. You may not vote on this poll | |||
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License | Global setting for 'Default Ticket Status When Replying' -
15-04-2008, 03:57 AM
Dear all, What are your thoughts on having a global setting in which will be similar to the staff (individual) setting of "Default Ticket Status When Replying," i believe it would be beneficial to be able to automatically (after responding) to a ticket have it on hold or closed? |
| |  |
|
(#2)
|
| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
15-04-2008, 09:10 AM
There should be a global setting and a setting to say if the user can change this. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| The SLA system explained with example implementation | Matthew | SupportSuite, eSupport and LiveResponse | 27 | 09-05-2008 05:52 PM |
| Mass Reply and Default Ticket Status when Replying? | richm | SupportSuite, eSupport and LiveResponse | 0 | 23-04-2007 08:46 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
| Setting Default ticket status to "open" | vineethshyam | SupportSuite, eSupport and LiveResponse | 1 | 28-09-2006 07:24 AM |
Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
Linear Mode
