Tickets History Color

chrisarmer · **History Color -** 04-08-2008, 06:29 PM

History Color on the top of each ticket when viewing the ticket.

I would like to see the ability to disable this feature in the future as my techs have been complaining that its pointless to have on the top of each ticket. This is especially not good for techs with smaller monitors where they have to scroll down to see the ticket post.

supportskins · 04-08-2008, 07:29 PM

Which history color are you referring to?

chrisarmer · 06-08-2008, 08:47 PM

When you view a ticket you will see stuff like:

Date Owner Department Status Priority SLA Plan Rule Title
01 Aug 2008 05:11 PM -- Unassigned -- General Support Open Medium Top Level Customer Top Level Escalation

01 Aug 2008 10:11 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

02 Aug 2008 03:11 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

02 Aug 2008 08:11 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

02 Aug 2008 01:12 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

02 Aug 2008 06:12 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

02 Aug 2008 11:12 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

03 Aug 2008 04:12 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

03 Aug 2008 09:12 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

03 Aug 2008 02:12 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

03 Aug 2008 07:42 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

04 Aug 2008 05:18 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

04 Aug 2008 10:18 AM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

04 Aug 2008 03:18 PM -- Unassigned -- Work Orders On Hold Critical Top Level Customer Top Level Escalation

This can scroll on for quite awhile until it comes to an end. This only happened when I upgraded from 3_11 to 3_20.

supportskins · 06-08-2008, 09:37 PM

Can you please post a screenshot?

chrisarmer · **Screenshot of History Color issue -** 06-08-2008, 10:03 PM

I have attached a screenshot of a rather annoying ... bug? I'm not sure what this is.

chrisarmer · 06-08-2008, 10:11 PM

I just realized this is a history of escalations..... I feel kind of dumb being the one who set this up. It is quite annoying to see the escalations so I'm turning this feature off.

supportskins · 07-08-2008, 07:37 AM

So I guess this issue is now resolved?

**Jamie Edwards** · 07-08-2008, 10:45 AM

Hi Chris,

Quote:

Originally Posted by chrisarmer

I just realized this is a history of escalations..... I feel kind of dumb being the one who set this up. It is quite annoying to see the escalations so I'm turning this feature off.

Rather than turning it off, you could just configure less frequent escalation rules?

chrisarmer · 07-08-2008, 05:41 PM

I just turned it off. I wanted an aggressive escalation ruleset but its not worth all the mess.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Tickets Color code reply chains	ppafford	Feature Requests	2	28-04-2008 03:16 PM
WinApp - Ticket History Problem	chelsel	LiveResponse Desktop Application	6	25-09-2007 09:12 AM
Ticket Settings: Send Complete History in Staff Replies?	PeteV	How do I?	2	28-08-2007 01:26 AM

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	History Color - 04-08-2008, 06:29 PM History Color on the top of each ticket when viewing the ticket. I would like to see the ability to disable this feature in the future as my techs have been complaining that its pointless to have on the top of each ticket. This is especially not good for techs with smaller monitors where they have to scroll down to see the ticket post.

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	04-08-2008, 07:29 PM Which history color are you referring to? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	06-08-2008, 09:37 PM Can you please post a screenshot? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	06-08-2008, 10:11 PM I just realized this is a history of escalations..... I feel kind of dumb being the one who set this up. It is quite annoying to see the escalations so I'm turning this feature off.

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	07-08-2008, 07:37 AM So I guess this issue is now resolved? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	07-08-2008, 05:41 PM I just turned it off. I wanted an aggressive escalation ruleset but its not worth all the mess.