Hyperlink to Download file

Alex H · **Hyperlink to Download file -** 10-03-2008, 08:08 PM

Hi, In an knowledgebase article I want to create a hyperlink to a file that is also available in the Downloads section. Is this possible please and how do I go about it.

thanks

Alex

supportskins · 10-03-2008, 08:29 PM

You will need to upload the file onto your server and add a download link in the KB article using the HTML tags.

Alex H · 10-03-2008, 08:46 PM

Hi and thanks for your response.

When I upload a file for inclusion in the Downloads section, Support Suite seems to place it in a folder called Files, but gives it some obsure file name.

I can see how to enter a link in the Knowledgeb ase, but I cant see how to work out which file is the correct name in the Files folder.

Does this make sense?

Alex

supportskins · 11-03-2008, 07:25 AM

When you upload the files in the Downloads section, Kayako hashes it. You cannot add a direct link to that file. From what I meant, you will have to manually upload the file onto your server and link it in the KB article.

craigbrass · 11-03-2008, 09:25 AM

I would love to see a feature where by you could link to internal pages, other knowledge base articles and downloads using a button on the WYSIWYG editor and it allows you to browse through the categories. Would make life much easier.

supportskins · 11-03-2008, 09:35 AM

I agree, it should be added.

Alex H · 12-03-2008, 08:07 AM

Thanks, and yes it would be a great feature to have saves having to have the files on the server twice

Alex

pkreil · 13-03-2008, 05:10 PM

Quote:

Originally Posted by Alex H

Hi, In an knowledgebase article I want to create a hyperlink to a file that is also available in the Downloads section. Is this possible please and how do I go about it.

There's only one way to this in current version. Every Download has it's own ID. A dl-link looks like

Code:

https://yourdomain.tld/index.php?_m=downloads&_a=downloadfile&downloaditemid=[ItemID]

Use, for example

Code:

<a href="/index.php?_m=downloads&_a=downloadfile&downloaditemid=[ItemID]">my Download</a>

Clicking this link will instantly present your visitor with the Download.

That's not a perfect, but a working solution. Hope that helps.

Remember, that your visitors will be able to dl even files, marked as "internal" in the backend by just playing around with different IDs!

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Alex H Offline Member Posts: 123 Join Date: Aug 2004 Location: Devon UK Owned License	Hyperlink to Download file - 10-03-2008, 08:08 PM Hi, In an knowledgebase article I want to create a hyperlink to a file that is also available in the Downloads section. Is this possible please and how do I go about it. thanks Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	10-03-2008, 08:29 PM You will need to upload the file onto your server and add a download link in the KB article using the HTML tags. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	11-03-2008, 09:25 AM I would love to see a feature where by you could link to internal pages, other knowledge base articles and downloads using a button on the WYSIWYG editor and it allows you to browse through the categories. Would make life much easier. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	11-03-2008, 09:35 AM I agree, it should be added. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Alex H Offline Member Posts: 123 Join Date: Aug 2004 Location: Devon UK Owned License	12-03-2008, 08:07 AM Thanks, and yes it would be a great feature to have saves having to have the files on the server twice Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth