Tickets Improve Ticket-reply usability

[Jeff1985]

I really like SupportSuite, but i miss 2 things in the Ticket-Reply-View:

1. when using predefined reply, add the text to the current cursor position, not just to the end of the message

2. quote user posts with special configurable chars like this:
xx@web.de Posted on: 02 Apr 2008 10:45 AM
================================================== ==============
>> Vielen Dank für Ihre Email, die gerade auf unserem Server eingegangen
>> ist. Wir werden uns Ihrer Anfrage schnellsten annehmen.
>>
>> Vatter`s Fanseite von Hexchens Fan Radio - Home
so the special quoting char would be here ">> "

[Matthew]

I'd like to see both of these. Currently a long section of quoted text stops looking like quoted text. I realize it's easier to do it the way it now is, but...

Ditto with pre-defined replies. Although I imagine that with the idiosyncracies of javascript pasting permissions, pasting at the insertion point might be a lot more troublesome...