Feature Requests - Page 20 - Kayako Community Forums

Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.

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Version 4

Feature requests that are being considered or targetted for Version 4 of our product line.

Sub-Forums:

Will Implement (V4),

Now Implemented (V4)

[Tickets -> Predefined Replies]
Tickets -> [inc. Predefined]...

by Jackydev

05-09-2008 07:41 AM

146

1,265

Version 3

Feature requests that are being considered or targetted for Version 3 (the current version) of our product line.

Sub-Forums:

Will Implement (V3),

Now Implemented (V3)

[Tickets]
Follow up -> Indicate if...

by John Haugeland

03-09-2008 10:43 PM

415

Wont Implement / Already Implemented

Feature requests that will not be implemented by developers.

[Alerts]
Need for Director level Staff

by Jamie Edwards

20-08-2008 09:53 AM

139

647

Duplicate Requests

Duplicated feature requests.

[Tickets]
Rules for automatic ticket...

by Jamie Edwards

20-08-2008 11:12 AM

328

Think Tank

Feature requests move here are not yet ready for immediate consideration or implementation, but are open to further ideas and discussion.

live support controls for end...

by craigbrass

02-09-2008 03:02 PM

350

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Rating Thread / Thread Starter	Last Post	Replies	Views
Sticky: Using the feature request forum Jamie Edwards	18-08-2008 11:36 PM by Jamie Edwards	2	1,712
Misc / General Seporate "Can Change Ticket Properties" Out craigbrass	17-12-2007 01:09 AM by Jamie Edwards	6	1,288
Alerts Tickets -> Alerts -> Abide by staff schedule richm	17-12-2007 12:53 AM by Jamie Edwards	13	1,376
UNKNOWN Code -> Automatic POST and GET data sanitization Jamie Edwards	16-12-2007 06:59 PM by Jamie Edwards	0	814
Tickets Staff users -> Ability to view tickets responded to / chats handled like regular user Dr Yang	14-12-2007 02:16 PM by Dr Yang	0	379
Live Chat Request Chat Can Only be Accepted By The Person Requesting Carl Silver	14-12-2007 10:36 AM by Carl Silver	0	381
UNKNOWN System -> Versioning of events, content etc Jamie Edwards	12-12-2007 08:01 PM by Jamie Edwards	0	522
Misc / General System -> Digital ID (Verisign) support vintasoft	12-12-2007 12:27 PM by vintasoft	0	386
Tickets Tickets -> Try to track breadcrumb trail when user submit tickets polarbear	11-12-2007 10:37 AM by Jamie Edwards	3	984
Misc / General System -> Support for another SMS provider gglowacki	11-12-2007 10:36 AM by gglowacki	2	486
Tickets Tickets -> Merging -> When merged, create a link (redirect) Jamie Edwards	11-12-2007 09:31 AM by Jamie Edwards	0	426
Tickets Tickets -> See all staff viewing ticket Jamie Edwards	11-12-2007 09:09 AM by Jamie Edwards	0	394
Tickets Tickets -> Reply preview rab Jamie Edwards	11-12-2007 09:09 AM by Jamie Edwards	0	448
Tickets -> Predefined Replies Tickets -> Predefined Replies -> Permissions Corbets	11-12-2007 08:51 AM by Jamie Edwards	1	426
UNKNOWN Downloads -> Track which users has downloaded what file IT2Be	10-12-2007 09:49 AM by Jamie Edwards	4	874
Mail Parser Add rules for "Is in CC" and "Is in BCC" mjormakka	10-12-2007 08:35 AM by Jamie Edwards	1	418

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