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(#1)
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| New Member Posts: 23 Join Date: Nov 2004 | Info on who a "Reply" was sent to.. -
29-02-2008, 02:50 PM
When you forward a ticket, in between each posted response you get a nice confirmation of exactly who it was sent to / from - for example: "Forwarded To: xyz@somecompany.com E-mail: myemail@mycompany.com" PLEASE can this same information also be listed on a standard "Reply" email. At the moment you dont get a any information about who it was sent TO on a standard reply. |
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(#2)
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| New Member Posts: 23 Join Date: Nov 2004 |
24-06-2008, 12:28 PM
Is this to be fixed / included in an upcoming release? Not even a response from Kayako. Typical!  |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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