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(#1)
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| New Member Posts: 25 Join Date: Sep 2007 SupportSuite Owned License | InstaAlert Pro -> Adding ticket number -
13-03-2008, 06:12 PM
One more idea about how to make Kayako software more easy to use  Well, we would be happy if you could add the ticket number and note 'new ticket' or 'new reply' in the pop-up InstaAler window. Now it shows only ticket title; though the ticket number and ability to know whether this is a new ticket or just a new reply to an existing ticket would be really useful for us. Thank you for your attention to our ideas! |
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(#2)
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| New Member Posts: 25 Join Date: Sep 2007 SupportSuite Owned License |
04-04-2008, 12:39 PM
I just wonder if anyone else could also need this fetaure... |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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