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Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
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(#1)
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| New Member Posts: 21 Join Date: Aug 2008 | LiveChat - Blast to All Employees in Department -
08-09-2008, 01:18 PM
When configuring the Live Chat feature, there shoudl be a way to make it so that all signed in employees get a notification that someone wants to chat instead of doing a "round robin" system. |
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(#2)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
08-09-2008, 01:47 PM
+1 for this. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 3 Join Date: Nov 2008 | I concur -
Today, 03:59 PM
+2 it would be a very helpful feature |
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(#4)
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| Senior Member  Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India |
Today, 04:01 PM
Would this not create a confusion on who will accept the request? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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