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(#1)
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| New Member Posts: 10 Join Date: Apr 2008 | Log failed knowledgebase searches? -
16-04-2008, 12:30 AM
It would be great to log failed kb searches by our customers (or results with no click throughs). This way at the end of the month (or so) I can see if there is any common searches and identify missing/needed knowledgebase articles! I think this would be a very useful tracking tool for all users of Kayako. Thanks! |
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(#2)
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| Senior Member  Posts: 3,851 Join Date: Aug 2006 Location: Mumbai, India |
16-04-2008, 09:15 AM
Makes alot of sense. +1 for this one. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Senior Member Posts: 5,751 Join Date: Jun 2005 Location: Cumbria, UK |
16-04-2008, 10:04 AM
+1 for this. Icon Headquarters - Its Elixir - Web2Messenger |
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