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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting |  Login as another user (administrator option) -
19-02-2008, 04:44 PM
Hello, When setting up a new user in our system it would be nice to configure help desk preferences for them, such as status on replies, etc. In some web based systems they offer a "login as this user" type of link that opens a new window and allows you to login as them. This would be easier than having them dig into the system to find the preferences our company has set as a standard for ticket handling. It's overwhelming enough for a new user coming into a new job, the more we can configure for them the easier it is for them to get started. |
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(#2)
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| Operations Manager  Posts: 5,440 Join Date: Jan 2006 Location: United Kingdom |
19-02-2008, 04:48 PM
The idea is a good one, but I think what would be a better idea is to simply allow an administrator to configure a staff's preferences via the usual options page. Your idea would be particularly useful for testing out permissions etc; the security concious never trust permissions sets until they see it with their own eyes! -------------------------------------------------------------------
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(#3)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
19-02-2008, 04:54 PM
I may be wrong but I am sure I remember this from a past thread. AWBS allows it and call it Sudo User Mode. Anyway, +1 on this from me. I also like to test something inside out before deploying it, especially for security. Icon Headquarters - Its Elixir - Web2Messenger |
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(#4)
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| Member Posts: 58 Join Date: Jan 2008 |
15-04-2008, 09:23 PM
+1 for me as well, I am always testing the other users to see the issues they have or what I have configured their group to do. |
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(#5)
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| Member Posts: 137 Join Date: Oct 2007 |
15-04-2008, 11:38 PM
+1 for me as well |
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(#6)
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| Member Posts: 568 Join Date: Mar 2008 |
16-04-2008, 02:51 AM
+1 for me as well |
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