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(#1)
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| New Member Posts: 3 Join Date: Apr 2008 |  Make phone tickets available to users -
08-09-2008, 03:13 PM
I'm trying to figure out how to make all tickets that are registred on a group visible for all users in that group. Often our staff enters tickets they receive via phone, unfortunately these tickets are not visible to other users, eg. the user that called in the issue that created the ticket. I've tried to change the user type to manager, but this does not seem to help.  Best regards Christoffer  christoffer.ericsson@gmail.com |
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(#2)
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| Operations Manager  Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
08-09-2008, 03:18 PM
Hi Chris, It is not possible for end-users to access phone tickets via the support centre; they can only access 'e-mail tickets'. -------------------------------------------------------------------
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(#3)
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| Member  Posts: 173 Join Date: Aug 2008 Location: Connecticut, USA |
08-09-2008, 09:40 PM
Really? Even if the phone ticket has been associated with their email address (i.e. user)? Wow! Prophesy Transportation Solutions, Inc. |
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(#4)
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| Member Posts: 33 Join Date: Oct 2007 | Making tickets visible for all users in a group -
09-09-2008, 06:55 AM
Are there any plans to change this? This seem like a silly feature that you would not let end users see the phone tickets as well? |
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(#5)
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| Operations Manager Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
09-09-2008, 10:11 AM
Moved to feature requests. -------------------------------------------------------------------
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(#6)
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| Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK |
09-09-2008, 10:32 AM
+1 for this. Icon Headquarters - Its Elixir - Web2Messenger |
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| manager, ticket, visible |
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