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(#1)
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| New Member Posts: 15 Join Date: Mar 2008 |  Manager email alerts? -
27-03-2008, 11:54 AM
Hello, Is it possible to define email alerts so managers are alerted for any ticket creation/update for tickets raised by other users/managers in the same group? Thanks for helping. |
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(#2)
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| Operations Manager  Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
27-03-2008, 12:00 PM
Hi gdigrego, Unfortunately this is not possible. If you would like to request this as a feature for consideration in a future version, let me know and I will move your thread. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 15 Join Date: Mar 2008 |
27-03-2008, 12:06 PM
Yes, please add this to your wish list for V4 if possible. This I think make sense since managers are able/supposed to see/update/follow all tickets of their group. PS: I've enabled the CC feature when customer submit ticket to have a workaround but this as some drawbacks: - The CC only receive staff replies alerts (ticket creation alert is not sent for instance). - Also, the ticket URL is not added to alerts sent to CCs recipient. This is not convenient as well. Thanks. |
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