Manager email alerts?

gdigrego · **Manager email alerts? -** 27-03-2008, 10:54 AM

Hello,

Is it possible to define email alerts so managers are alerted for any ticket creation/update for tickets raised by other users/managers in the same group?

Thanks for helping.

**Jamie Edwards** · 27-03-2008, 11:00 AM

Hi gdigrego,

Unfortunately this is not possible. If you would like to request this as a feature for consideration in a future version, let me know and I will move your thread.

gdigrego · 27-03-2008, 11:06 AM

Yes, please add this to your wish list for V4 if possible. This I think make sense since managers are able/supposed to see/update/follow all tickets of their group.

PS: I've enabled the CC feature when customer submit ticket to have a workaround but this as some drawbacks:
- The CC only receive staff replies alerts (ticket creation alert is not sent for instance).
- Also, the ticket URL is not added to alerts sent to CCs recipient. This is not convenient as well.

Thanks.

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gdigrego Offline New Member Posts: 15 Join Date: Mar 2008 Owned License	Manager email alerts? - 27-03-2008, 10:54 AM Hello, Is it possible to define email alerts so managers are alerted for any ticket creation/update for tickets raised by other users/managers in the same group? Thanks for helping.