Alerts Members of a Group that are not emailed

ccondo · **Members of a Group that are not emailed -** 01-05-2008, 05:17 PM

I would like there to be a way to be a member of a group, so that I can view tickets, but not get emailed about every ticket. I would like to just get emailed responses to my tickets in that group.

ppafford · 06-05-2008, 02:41 PM

I think you can do this already

Tickets->Alerts->Manage Alerts

**Jamie Edwards** · 07-05-2008, 02:32 PM

Hi,

This cannot be done 'per group', so I will keep the feature request open.

ppafford · 07-05-2008, 02:39 PM

Hmm,

I am the admin of our Kayako system and also apart of every group (13 to be exact).
I do not get emails from any of the groups unless I setup the alert.

Maybe I am missing the question, could you explain in more detail?

Thanks,
--Phill

joshuah · 14-05-2008, 03:16 AM

+1 for this.

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ccondo Offline New Member Posts: 11 Join Date: Oct 2003	Members of a Group that are not emailed - 01-05-2008, 05:17 PM I would like there to be a way to be a member of a group, so that I can view tickets, but not get emailed about every ticket. I would like to just get emailed responses to my tickets in that group.

ppafford Offline Member Posts: 58 Join Date: Jan 2008	06-05-2008, 02:41 PM I think you can do this already Tickets->Alerts->Manage Alerts http://www.reliablesource.org SHARE THE FREE SOFTWARE YOU USE

ppafford Offline Member Posts: 58 Join Date: Jan 2008	07-05-2008, 02:39 PM Hmm, I am the admin of our Kayako system and also apart of every group (13 to be exact). I do not get emails from any of the groups unless I setup the alert. Maybe I am missing the question, could you explain in more detail? Thanks, --Phill http://www.reliablesource.org SHARE THE FREE SOFTWARE YOU USE

joshuah Offline Member Posts: 137 Join Date: Oct 2007	14-05-2008, 03:16 AM +1 for this.