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| Member  Posts: 507 Join Date: Dec 2005 Location: Sitting | Merging tickets, drop down list -
11-02-2008, 03:28 PM
When we see a custom has sent us multiple tickets and we want to merge them, it would be much easier for us to choose from a list of existing tickets to merge to. Obviously the system knows the other tickets related to this e-mail address, so why not present us a drop down list to choose for merging with. Granted, we may be merging to something NOT in this list, but the list is a good starting point and probably what most people will be mergine with anyways. If not a drop down list an AJAX "auto-text/auto-complete" type of list would be nice. Bottom line, we need a drop down list of tickets for this e-mail address BUT also allow input into the field. Hope this makes sense. |
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