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Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
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(#1)
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| New Member Posts: 7 Join Date: Apr 2008 LiveResponse Owned License | Message system? -
25-04-2008, 05:58 PM
Specifically talking about Liveresponse SupportSuite. After logging in and receiving notifications of new chats there has been one issue I have not been able to remedy in any form. If a client/applicant/etc. on the other end sends an off line message these messages end up going under [Live Support / Messages/ New message] After clicking this link users may find the messages that were sent off line. This is all fine, but the issue is that there is no way of receiving a notification or creating a link to visit the messages more easily to track them. Anyone know of one? Possibly get a change so that way they can be viewed more easily? SupportSuite 3.1.1.61 STABLE |
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(#2)
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| Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
26-04-2008, 09:25 AM
It has been suggested that this should create standard tickets for V4. See Live chat -> "Leave a message" can create a ticket Icon Headquarters - Its Elixir - Web2Messenger |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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