More report features

[Cadey]

Hello

We are missing SLA and response time reports.

Nowadays it's only "per ticket" reports. But this is unusefull when you have 1000 tickets, there's no use to know each ticket one by one what was the response time or SLA level.

Reports should be possible per Staff User, or per Departement, or even per user, filter by date.

For instance : show me the SLA level for "Technical Support" department last 3 months for customer "ABC Corp".

Thanks

Cadey

[joshuah]

I believe it should be narrowed down to a single figure basis, i.e select department date range and then it'll give, average response time, 12hr 24minutes etc and then average hitrate (SLA) say... 98% for department1, 74% for department3 etc..

Thoughts?

[craigbrass]

Check out Reporting Modules Suggestions

[Cadey]

Originally Posted by craigbrass

Check out Reporting Modules Suggestions

Thanks but the only thing I see there is that people are waiting for this feature since more than 2 years!

[craigbrass]

Well I suggest you post in there. These suggestions are for V4 which does not have a set release date.

[joshuah]

Thanks guys