Users Multiple emails per account - send replies to all

joshuah · **Multiple emails per account - send replies to all -** 09-05-2008, 02:41 AM

Dear All,

Would it be possible to have a feature added in v4 which you can have more than one email user registration account?

**Jamie Edwards** · 09-05-2008, 09:21 AM

Hi Joshuah,

This is already possible - see under 'Edit User':

joshuah · 11-05-2008, 11:49 PM

Thank you for your response,

although after adding a secondary email, it doesn't appear it is possible to log in under that email address to the supportsuite page to submit tickets?

**Jamie Edwards** · 12-05-2008, 12:20 AM

That is correct; the system will only tie in ticket responses sent in by e-mail from that secondary address to the same account - it is not a multiple login solution.

joshuah · 12-05-2008, 12:31 AM

ok right, what i am trying to achieve is, account1@test.com is the main ticket submission account,

account1@test.com submits ticket ABC-123, a staff member responds to that ticket, is it possible both account1@test.com and account2@test.com can receive the response?

**Jamie Edwards** · 12-05-2008, 12:54 AM

Not without manually CCing a reply to the other e-mail address; otherwise the reply will only go to the e-mail address that raised the ticket.

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joshuah Offline Member Posts: 137 Join Date: Oct 2007	Multiple emails per account - send replies to all - 09-05-2008, 02:41 AM Dear All, Would it be possible to have a feature added in v4 which you can have more than one email user registration account?

joshuah Offline Member Posts: 137 Join Date: Oct 2007	11-05-2008, 11:49 PM Thank you for your response, although after adding a secondary email, it doesn't appear it is possible to log in under that email address to the supportsuite page to submit tickets?

joshuah Offline Member Posts: 137 Join Date: Oct 2007	12-05-2008, 12:31 AM ok right, what i am trying to achieve is, account1@test.com is the main ticket submission account, account1@test.com submits ticket ABC-123, a staff member responds to that ticket, is it possible both account1@test.com and account2@test.com can receive the response?