Notify about new tickets by Google Talk

allmoney.ws · **Notify about new tickets by Google Talk -** 07-04-2008, 09:00 PM

Please, add this feature:
Notify about new tickets and other tickets updates by Google Talk

craigbrass · 08-04-2008, 08:04 AM

+1 for this. You could create a Jabber user on your server and have Kayako connect to this and send a message when a new ticket comes in.

Dewak · 08-04-2008, 03:51 PM

Actually you can do this right now, just create a ticket alert and configure it to send a notification via email to the staff user email. Then configure your gmail account to check emails from the POP/IMAP account of that staff user and that should be it.

craigbrass · 08-04-2008, 04:05 PM

Not possible if your using Jabber as an internal communication tool. I would like to see alert rules like there is now with the ability to send messages to all the messenger gateways. It shouldn't be that difficult to have something connect, send messages and then disconnect I would not of thought.

allmoney.ws · 08-04-2008, 09:53 PM

Agree with craigbrass, I think it must be as in Twitter:
Twitter Support

ppafford · 15-04-2008, 05:58 PM

jabber preferred

jnet · 15-04-2008, 06:17 PM

did I miss something what is twitter?

craigbrass · 15-04-2008, 06:56 PM

Was wondering the same thing

flewid · 12-06-2008, 05:47 AM

I would also like to see this as a feature. We run an internal jabber/xmpp server and it would be great to use this for ticket notifications for internal staff, and also the ability to use google talk (which is also xmpp) would benefit a lot of people.

I would be willing to donate towards the cause if others are interested too.

Thanks,

flewid · **New Modification Released -** Yesterday, 07:10 PM

Please see our modification for this capability.

Flewid Inc. Creative IT Consulting and Solutions for Global Small to Medium Business - Software

Thanks,
Matt

craigbrass · Yesterday, 07:14 PM

My company will be releasing an OpenFire plugin to do this in the next few weeks requiring no modification to Kayako and working off the API InstAlert uses.

**Jamie Edwards** · Yesterday, 07:52 PM

Excellent contribution Matt, thank you

flewid · Today, 12:34 AM

Quote:

Originally Posted by Jamie Edwards

Excellent contribution Matt, thank you

Hi Jaime,

No problem

Thanks,
Matt

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allmoney.ws Offline New Member Posts: 29 Join Date: Dec 2007 Location: Russia SupportSuite Owned License	Notify about new tickets by Google Talk - 07-04-2008, 09:00 PM Please, add this feature: Notify about new tickets and other tickets updates by Google Talk

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	08-04-2008, 08:04 AM +1 for this. You could create a Jabber user on your server and have Kayako connect to this and send a message when a new ticket comes in. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

allmoney.ws Offline New Member Posts: 29 Join Date: Dec 2007 Location: Russia SupportSuite Owned License	08-04-2008, 09:53 PM Agree with craigbrass, I think it must be as in Twitter: Twitter Support

ppafford Offline Member Posts: 56 Join Date: Jan 2008 SupportSuite Owned License phpinfo()	15-04-2008, 05:58 PM jabber preferred

jnet Offline Member Posts: 458 Join Date: Mar 2008 SupportSuite Owned License	15-04-2008, 06:17 PM did I miss something what is twitter?

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-04-2008, 06:56 PM Was wondering the same thing Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

flewid Online New Member Posts: 4 Join Date: Jun 2008 SupportSuite Owned License	New Modification Released - Yesterday, 07:10 PM Please see our modification for this capability. Flewid Inc. Creative IT Consulting and Solutions for Global Small to Medium Business - Software Thanks, Matt --- Matt Gibson Flewid Incorporated Creative IT Solutions and Consulting http://www.flewid.ca

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	Yesterday, 07:14 PM My company will be releasing an OpenFire plugin to do this in the next few weeks requiring no modification to Kayako and working off the API InstAlert uses. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger