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| Member Posts: 126 Join Date: Jul 2004 | Notify or alert when unprocessed emails are tried x number of times -
17-09-2008, 04:46 PM
This is a second time the large email issue has cropped up. What happens is an unusually large email comes into the inbox. Kayako skips it because it is too large (after wasting lots of CPU time on it) and then it is left in the inbox to be tried again and again... It would be nice if there was some sort of detection mechanism that could see that the same email was being tried X number of times and if it hit that threshold to notify an admin. Left emails in the inbox seem to cause other issues also. |
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