Live Chat One Step Live Support

tintin85 · **One Step Live Support -** 22-02-2008, 12:50 AM

Is it possible to change the live support so when a user clicks on the live support button they're taken directly to chat.
Instead of submitting a department.

Because I'll every user belongs to a template and each template will have only one department.

Thanks for your reply,
Tin

**Jamie Edwards** · 22-02-2008, 08:27 AM

Hi Tin,

It would take a number of modifications to the source code, for which there is no developer documentation.

craigbrass · 22-02-2008, 11:05 AM

This is deffo something I would like to see in a future version where the name is simply guest. A few other live help systems do this and it is handy in certain situations.

supportskins · 22-02-2008, 11:09 AM

I agree besides alot of other clients too have requested this feature.

craigbrass · 22-02-2008, 11:14 AM

+ many people like to ask questions anonymousmously and this allows this.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Live Support Always Shows Off Line	zippohosting	How do I?	9	22-08-2008 04:05 PM
Displayin Live Support link on website	bradyb	SupportSuite, eSupport and LiveResponse	1	23-01-2007 08:30 AM
Live Support Chat kicking me into Leave a Message	mhutchins	LiveResponse Desktop Application	3	25-08-2006 08:40 PM

tintin85 Offline New Member Posts: 8 Join Date: May 2007	One Step Live Support - 22-02-2008, 12:50 AM Is it possible to change the live support so when a user clicks on the live support button they're taken directly to chat. Instead of submitting a department. Because I'll every user belongs to a template and each template will have only one department. Thanks for your reply, Tin

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	22-02-2008, 11:05 AM This is deffo something I would like to see in a future version where the name is simply guest. A few other live help systems do this and it is handy in certain situations. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	22-02-2008, 11:09 AM I agree besides alot of other clients too have requested this feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	22-02-2008, 11:14 AM + many people like to ask questions anonymousmously and this allows this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger