Tickets Option to hide staff signatures to save space

Siora · **Option to hide staff signatures to save space -** 04-05-2007, 03:12 PM

Currently when a staff member posts a reply, the entire contents along with his signature is added to the post. I would like to see an option that allows us to enable/disable signatures being added to posts. I would still like the signature to appear in the email the user gets but not in the ticket itself.

craigbrass · 04-05-2007, 03:57 PM

So just to make it easier for the developers, you would like two options at the bottom of each ticket :-
- Show Signature in E-Mail
- Show Signature in Ticket

Also, I would add, it would be handy if you could set if these options were defaultly ticked or unticked. Maybe on a per user basis.

Siora · 04-05-2007, 04:03 PM

Quote:

Originally Posted by craigbrass

So just to make it easier for the developers, you would like two options at the bottom of each ticket :-
- Show Signature in E-Mail
- Show Signature in Ticket

Also, I would add, it would be handy if you could set if these options were defaultly ticked or unticked. Maybe on a per user basis.

Excellent. Thats what I mean. My preference would be to default yes for email and default no for ticket...but thats just me.

Salman · 21-06-2007, 12:38 PM

Yes, this would be a GREAT feature that many of us need.

Salman · 11-02-2008, 02:05 PM

Hi,

Is this being considered to a future release?

Thanks

Salman

craigbrass · 11-02-2008, 02:19 PM

Yes, it is in the feature requests board so will be considered.

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Siora Offline Member Posts: 1,316 Join Date: Apr 2007 Location: Toronto Canada	Option to hide staff signatures to save space - 04-05-2007, 03:12 PM Currently when a staff member posts a reply, the entire contents along with his signature is added to the post. I would like to see an option that allows us to enable/disable signatures being added to posts. I would still like the signature to appear in the email the user gets but not in the ticket itself.

Salman Offline Member Posts: 118 Join Date: May 2004	21-06-2007, 12:38 PM Yes, this would be a GREAT feature that many of us need.

Salman Offline Member Posts: 118 Join Date: May 2004	11-02-2008, 02:05 PM Hi, Is this being considered to a future release? Thanks Salman

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	11-02-2008, 02:19 PM Yes, it is in the feature requests board so will be considered. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger