UNKNOWN Owner blanking out when Department changes

ecornet · **Owner blanking out when Department changes -** 22-02-2008, 02:27 PM

I have 3 levels of tech support (all departments)
In the policies of the company the Level 1 agent is the staff who will interface with the client primarily. It is important that the staff who answers the call (or email) is the one who returns the solution or follow up questions.

If level 1 cannot deal with the issue, he would Release the ticket to level 2 or 3. Now if the Level1 clicks on Release, and changes department, the owner defaults to "unassigned". Is there a way to maintain the owner (that is not change the owner without manually selecting it)?

**Jamie Edwards** · 22-02-2008, 02:28 PM

Hi ecornet,

Unfortunatly not, but I agree this should be a preference. I have moved your thread into the consideration forum for features for inclusion in Version 4.

escire · 01-05-2008, 07:37 PM

I concur. This would be really nice to have.

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escire Offline New Member Posts: 10 Join Date: Apr 2008	01-05-2008, 07:37 PM I concur. This would be really nice to have.