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| Member Posts: 81 Join Date: Jan 2007 | permissions -
04-03-2008, 11:35 PM
permissions need a complete overhaul If I want a staff member to only be able to view assigned tickets + unassigned tickets, its not possible. Sure you can do it with views, but those can be changed by the user, plus they can get to the ticket by typing in the URL. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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