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| New Member Posts: 2 Join Date: Jun 2007 |  A post-parse "Is in Department" rule -
15-11-2007, 04:06 PM
We have currently a multi department setup with a single mail parser queue to kayako. Only the support department use kayako, sales do not. Currently when support send an issue to sales, they forward it to them as an email and assign it to sales. This works well, apart from if sales reply to support. Then the ticket is still in sales and support don't usually see it. I need to make a catch all rule of my mail queues that where DEPARTMENT = sales, set department to support. I was surprised this feature did not already exist. |
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| department, postparse, rule |
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