Remote access desktop app

[mbraham]

Hi All,

I've had a look through and can't find a similar suggestion (apologies if it has already been suggested....)

I would love to see a desktop remote access app created that could be bundled (or made available seperately) with Support Suite.

There are lots of software titles that already offer similar functionality (netop for instance) but I would prefer to use something that linked in with Support Suite and also logged information like who / when / what time / how long the remote access session was held for etc.

Do you think this is something that could be developed? (If not, can you recommend an alternative?!)

Cheers

Mark

[Siora]

Already been suggested:

Remote connection tool

[pjcreese]

While being bundled would be advantageous, a partnering on kayako's part would seem more like a viable business solution.

Our support department has been using the logmein Rescue product for many years successfully.