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| Member  Posts: 80 Join Date: May 2007 Location: UK | Request Chat Can Only be Accepted By The Person Requesting -
14-12-2007, 10:36 AM
At the moment, if you Request a chat session with a site visitor, it can be accepted by anyone and any department. It would be nice to have it so if the visitor accepts, it can only be accepted by the staff member who requested it. Perhaps also add an option so the staff can set a default department for all chat requests (eg, sales or customer services) rather than supportsuite/live response picking a random dept.  █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
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| accepted, chat, person, request, requesting |
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