Mail Parser Rule to match from name against a staff name and perform ticket assign

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KPotter Offline

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Posts: 64

Join Date: Dec 2003

Location: Basel, Switzerland

Rule to match from name against a staff name and perform ticket assign - 15-08-2007, 03:03 PM

We have an e-mail queue setup for a pseudo "configuration management" for our technicians. It would be nice to have an option that under the E-mail Queue setup that if checked, would make the ticket 'Owner' the same name as in the 'From Name' of the e-mail entered into the queue.

Or is there a way to accomplish this that I'm missing?

Thanks!

Tags

assign, match, perform, rule, staff, ticket

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