Tickets Send Staff Reply to multiple emails

refai · **Send Staff Reply to multiple emails -** 04-02-2008, 07:44 AM

Hi ,

I have the SupportSuite Package , every client account includes several emails for several sub users . I think it is important to be able to have the option of adding multiple email accounts to each User account (By the User) and to be able to copy them on the Staff response instead of making that manually now while responding .

What do you think ?

craigbrass · 04-02-2008, 10:34 AM

Just so it is clear, you want the ability to send response notifications to all email addresses tagged under a client account?

supportskins · 04-02-2008, 10:43 AM

Yes I think thats what he is asking for. To add to this request, the users whose emails are tagged into the account should be able to view all tickets under that account.

craigbrass · 04-02-2008, 10:53 AM

Quote:

To add to this request, the users whose emails are tagged into the account should be able to view all tickets under that account.

Can't they already do that? I thought you can login using any email address under the client account and it shows you all tickets...

refai · 04-02-2008, 12:22 PM

Hi Craig ,

i meant sending Staff response to multiple email addresses as saved under the users account contact info.
For Example :
A Client has under his account his yahoo mail as the primary email address but he has also a gmail and hotmail emails , what happens now is that our Staff response ONLY reaches his yahoo email and we have to type in the gmail and hotmail emails manually while responding .
Instead it will be more effiecient to send the response to ALL emails mentioned in his account contact info. in the same time . This is prefered if one account is accessed by multiple clients using multiple emails .

supportskins · 04-02-2008, 02:22 PM

Quote:

Originally Posted by craigbrass

Can't they already do that? I thought you can login using any email address under the client account and it shows you all tickets...

As of now the software treats 1 email address as 1 client account.

refai · 04-02-2008, 02:30 PM

I hope this option can be put into consideration if possible in the current versions as an update or in the future versions . Very helpful when it comes to multiple sub users

Thanks

ppafford · 15-04-2008, 08:25 PM

+1 for this as well, I also need this feature

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
get reply emails to send to user	Leskie	How do I?	10	09-08-2007 08:23 PM
Staff Reply sends while typing ticket reply (pressing enter causes send?)	NC Software	SupportSuite, eSupport and LiveResponse	8	07-06-2007 07:55 AM
Request to add creator email to staff reply emails	ggenovesi	SupportSuite, eSupport and LiveResponse	2	13-02-2007 02:00 PM
Customizing Send Reply to Tickets	mbpros	Developers & Code	0	27-05-2006 12:25 PM
staff reply emails	davids	SupportSuite, eSupport and LiveResponse	5	22-02-2006 03:59 PM

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	04-02-2008, 10:34 AM Just so it is clear, you want the ability to send response notifications to all email addresses tagged under a client account? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

refai Offline New Member Posts: 4 Join Date: Dec 2007	04-02-2008, 02:30 PM I hope this option can be put into consideration if possible in the current versions as an update or in the future versions . Very helpful when it comes to multiple sub users Thanks

ppafford Offline Member Posts: 57 Join Date: Jan 2008	15-04-2008, 08:25 PM +1 for this as well, I also need this feature