 |
Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| |
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| New Member Posts: 29 Join Date: Dec 2007 Location: Russia SupportSuite Owned License |  Staff email -
07-04-2008, 09:23 PM
In the From field I can see 1. Staff Email address 2. Email queue of the department 3. Default Return Email Address. I would like hidden Staff Email address that they don't use own email as "From" when "Reply to ticket" I can't delete it from Admin CP>Staff>Manage Staff>Edit because whey need to get alerts to own emails. Please, add this feature. |
| |  |
|
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Staff From address for replies via email | arogers@schoolp | E-mail Piping Issues | 0 | 30-07-2007 10:51 AM |
| Forward email from client to staff email to esupport for ticket creation | richm | SupportSuite, eSupport and LiveResponse | 0 | 11-06-2007 05:02 PM |
| Staff Insert Phone Ticket vs. Email Ticket | caitlyntw | SupportSuite, eSupport and LiveResponse | 1 | 17-05-2007 12:32 PM |
| eSupport - Sent Alert Email To Staff | THiNK | SupportSuite, eSupport and LiveResponse | 2 | 11-08-2006 02:04 PM |
| Solving problem: eSupport sends emails to staff addres instead of Email Queue address | tonila | Developers & Code | 0 | 16-05-2006 12:03 PM |
Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
Linear Mode
