Users Suspend User Accounts

Siora · **Suspend User Accounts -** 09-04-2008, 01:04 AM

It would be nice if you could suspend user accounts or lock them down. This would come in handy for accounts that owe money or have not paid up for their support. Rather then delete them you can suspend them until you receive payment. It would help manage users and the support you provide.

ecornet · 09-04-2008, 12:34 PM

can't you just un-validate the account?

Siora · 09-04-2008, 01:10 PM

Quote:

Originally Posted by ecornet

can't you just un-validate the account?

Interesting point...Can a user re-validate themselves?

ecornet · 09-04-2008, 01:18 PM

don't know really. Our system relies on manual verification as opposed to email verification.. I tried making a test account and un-validating it. Tried logging in and it just gives the 'invalid username or password' message. There isn't an option for "forget password" so it looks like the user is stuck..

Siora · 09-04-2008, 02:00 PM

Yeah see that might not be a great option for users to see cause they will still try to contact the desk somehow to ask why their password username doesn't work. Perhaps we could have a "suspend user account" option and also an optional message box that could display custom text ("Please purchase a package first in order submit a ticket").

craigbrass · 10-04-2008, 08:46 AM

+1 for this.

**Jamie Edwards** · 20-08-2008, 09:52 AM

To be implemented in V4.

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Siora Online Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	Suspend User Accounts - 09-04-2008, 01:04 AM It would be nice if you could suspend user accounts or lock them down. This would come in handy for accounts that owe money or have not paid up for their support. Rather then delete them you can suspend them until you receive payment. It would help manage users and the support you provide. Siora Solutions Inc. www.sioraIT.com

ecornet Offline Member Posts: 157 Join Date: Feb 2008	09-04-2008, 12:34 PM can't you just un-validate the account? VoiceWay IP Telephony for Business and Residential

ecornet Offline Member Posts: 157 Join Date: Feb 2008	09-04-2008, 01:18 PM don't know really. Our system relies on manual verification as opposed to email verification.. I tried making a test account and un-validating it. Tried logging in and it just gives the 'invalid username or password' message. There isn't an option for "forget password" so it looks like the user is stuck.. VoiceWay IP Telephony for Business and Residential

craigbrass Online Senior Member Posts: 5,329 Join Date: Jun 2005 Location: Cumbria, UK	10-04-2008, 08:46 AM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jamie Edwards Offline Operations Manager Posts: 5,037 Join Date: Jan 2006 Location: United Kingdom	20-08-2008, 09:52 AM To be implemented in V4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.